Resources & Support2021-07-16T07:58:05-07:00

Got Questions?

Access video, app and device resources for your Abbott ICD or CRT-D and the myMerlinPulse™ app.

Download the app today

Video resources

Watch the tutorial videos below for quick, easy instructions on how to use the myMerlinPulse app.

How it works
How to download the app
HOW TO PAIR YOUR iPHONE
How to Pair Your Android

App resources

Download the brochures below for tips on how to use the myMerlinPulse app.

CONNECTING YOUR DEVICE

A resource that provides tips on how to connect your Abbott device to the myMerlinPulse app

Download

PAIRING YOUR DEVICE

A brief guide to getting started with the myMerlinPulse app for those familiar with using apps

Download

FREQUENTLY ASKED QUESTIONS

Frequently asked questions about the myMerlinPulse app

Download

SyncUp™ Support Brochure

Available in English only.

Download

Device resources

ICD Resources

Download the brochures below to learn more about your Abbott ICD.

Gallant™ and Entrant™ ICD

An overview of Abbott ICD solutions and how they can help you keep living a healthy life

Download

WHAT TO EXPECT – ICD

A guide that describes what an ICD is and how it can help you

Download

CRT-D RESOURCES

Download the brochures below to learn more about your Abbott CRT-D.

Gallant™ and Entrant™ HF CRT-D

An overview of Abbott CRT-D solutions and how they can help you live a better life

Download

WHAT TO EXPECT – CRT-D

A guide that describes what a CRT-D is and how it can help you

Download

Minimum smartphone
requirements

Your smartphone must meet the minimum requirements shown below for the myMerlinPulse app to work. Determine which version of software, also known as your operating system, your smartphone is using by visiting your Settings menu.

iOS version 12.0 or greater

Android OS version 8.0 or greater

Bluetooth® wireless technology version 4.2 or greater

If you need help downloading or using the myMerlinPulse app, please contact remote care technical support using the contact information found at the bottom of this webpage.

FREQUENTLY ASKED QUESTIONS

These are the most common myMerlinPulse app questions or troubleshooting requests we receive.

What does the app do?2020-08-26T21:10:09-07:00

Based on how your healthcare provider has set up your app, the app can automatically collect relevant data from your implanted heart device and send it to your clinic. You can also send a transmission from the app, at your clinic’s request.

How should I plan ahead for lack of internet access?2020-08-27T12:19:55-07:00

Inform your clinic of your travel arrangements. Your heart device constantly monitors your heart activity and records cardiac events. If the app detects anything your doctor wants to be aware of, it will send the information to your clinic when you are connected to the internet. Stay connected to the internet (Wi-Fi‡ or cellular data) as often as possible.

When does the app perform daily device checks?2020-08-26T21:09:41-07:00

Device checks typically occur around 2 a.m. every day. Keep your mobile device near you (within 5 feet or 1.5 meters) when you sleep. If you are not close to your mobile device at that time, the app will retry automatically when you are nearby. Device checks occur automatically. If you open the app and happen to see a “Connect Now” button, you may tap the button to manually complete the check.

How close should I keep my mobile device to my implanted heart device?2020-08-26T21:09:24-07:00

Keep your mobile device within 5 feet or 1.5 meters of you. When you go to bed, keep your mobile device on your bedside table next to you.

See all FAQs

Contact remote care
technical support

If you need help with the myMerlinPulse app, please contact Abbott Remote Care Technical Support or your clinic — depending on where you live.

UNITED STATES
Hours of support:
8AM – 8 PM ET, M-F
1-877-756-4873
myMerlin@abbott.com

PLEASE HAVE THE FOLLOWING INFORMATION AVAILABLE WHEN YOU CALL:

  • Your device’s serial number from your patient ID card
  • Smartphone make and model
  • Name of clinic that monitors you