Got Questions?
Access video, app and device resources for your Abbott ICD or CRT-D and the myMerlinPulse™ app.
Download the app today

App resources
Download the brochures below for tips on how to use the myMerlinPulse app.
Device resources
ICD Resources
Download the brochures below to learn more about your Abbott ICD.

Gallant™ and Entrant™ ICD
An overview of Abbott ICD solutions and how they can help you keep living a healthy life

CRT-D RESOURCES
Download the brochures below to learn more about your Abbott CRT-D.

Gallant™ and Entrant™ HF CRT-D
An overview of Abbott CRT-D solutions and how they can help you live a better life

Minimum smartphone
requirements
Your smartphone must meet the minimum requirements shown below for the myMerlinPulse app to work. Determine which version of software, also known as your operating system, your smartphone is using by visiting your Settings menu.
iOS‡ version 12.0 or greater
Android‡ OS version 8.0 or greater
Bluetooth® wireless technology version 4.2 or greater
If you need help downloading or using the myMerlinPulse app, please contact remote care technical support using the contact information found at the bottom of this webpage.
FREQUENTLY ASKED QUESTIONS
These are the most common myMerlinPulse app questions or troubleshooting requests we receive.
SUPPORT FOR YOUR
MYMERLINPULSE APP
If you need help setting up your app please talk to your doctor about Abbott SyncUp™ Remote Monitoring Support.
By making the connection between your device and your clinic, you can be confident that your doctor is receiving the information needed to monitor your heart rhythm without an office visit.
TECHNICAL SUPPORT
If you need technical help with your app, depending on where you live please contact Abbott Remote Care Technical Support or your clinic.
UNITED STATES
Hours of support:
8AM – 8 PM ET, M-F
1-877-756-4873
myMerlin@abbott.com
PLEASE HAVE THE FOLLOWING INFORMATION AVAILABLE WHEN YOU CALL:
- Your device’s serial number from your patient ID card
- Smartphone make and model
- Name of clinic that monitors you